Legal - Privacy Policy, Terms and Conditions, Cookie Policy

privacy policy

Last updated: July 24, 2025

At ACCTO Drafting and BIM Services, Inc. ("ACCTO", "we", "us", or "our"), we are deeply committed to safeguarding your personal information and ensuring transparency in how we handle your data. This Privacy Policy outlines our practices for collecting, using, storing, protecting, and sharing personal data through our website (accto.net) and related services, including our contact form and live chat support. Our practices comply with the General Data Protection Regulation (GDPR) of the European Union, the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), and other applicable data protection laws worldwide, ensuring your privacy rights are respected.

1. who we are and how to contact us

ACCTO Drafting and BIM Services, Inc. is a Philippines-based company specializing in drafting and Building Information Modeling (BIM) services. As the data controller, we are responsible for determining how and why your personal data is processed. You can reach us at:

Address: The Complex 1, Ground Floor, Unit 001, Ominter Tibag, Calapan City, Oriental Mindoro, Philippines
Email: contact@accto.net
Phone: +63 977 428 7800

If you have questions about this policy or wish to exercise your data protection rights, please contact our Data Protection Officer at the email above.

2. what personal data we collect

We collect personal data to provide our services, respond to inquiries, and improve your experience on our website. The types of data we collect depend on how you interact with us:

Contact Form: When you complete the contact form at accto.net/contact-us, we collect:
- First and last name: To personalize our communications with you.
- Email address: To send automated replies and, if requested, our company portfolio.
- Contact number: To follow up on inquiries if needed.
- Company or institution: To understand your professional context.
- Portfolio request (yes/no): To determine if you want additional information about our services.
- Message: To address your specific inquiries or requests.
Live Chat Support: Our chat support, powered by Drift (www.drift.com), collects data you provide during conversations, such as:
- Messages: To respond to your inquiries in real time.
- IP address and browser information: To ensure chat functionality and security.
- Optional identifiers: If you provide your name or email during chats.
Cookies and Tracking Technologies: We use cookies to enhance website functionality, analyze usage, and provide personalized support. Examples include session cookies for navigation and analytics cookies for performance tracking. For full details, see our Cookie Policy.
Automatically Collected Data: When you visit our website, we may collect technical data, such as:
- Device information (e.g., browser type, operating system).
- Usage data (e.g., pages visited, time spent on the site).
- Geolocation data (inferred from IP address, at a country or city level).

We strive to collect only the data necessary for the purposes outlined below, adhering to the data minimization principle under GDPR and the Philippine DPA.

3. how we use your personal data

We process your personal data for specific, legitimate purposes to deliver our services and improve your experience. These purposes include:

Customer Support: Using contact form and chat data to respond to your inquiries, provide assistance, and send automated replies or our portfolio if requested.
Service Improvement: Analyzing website usage through cookies and analytics tools (e.g., Google Analytics) to enhance functionality, content, and user experience.
Personalized Communication: Using data from chats or forms to tailor our responses to your needs, such as addressing specific project inquiries.
Legal Compliance: Maintaining records to comply with legal obligations, such as tax or regulatory requirements in the Philippines or responding to lawful requests from authorities.
Security: Monitoring website activity to detect and prevent fraud, abuse, or security threats.

We rely on the following legal bases under GDPR for processing your data:

Consent: For non-essential cookies (e.g., analytics, marketing) and optional data provided in chats or forms.
Contract: To fulfill requests made via the contact form or chat, such as sending our portfolio.
Legitimate Interests: For improving our website, ensuring security, and analyzing usage, provided these interests do not override your rights.
Legal Obligation: To comply with applicable laws, such as record-keeping under Philippine law.

If you do not provide certain data (e.g., email for contact form replies), we may be unable to respond to your inquiry or provide requested materials.

4. how we store and protect your data

Your data is stored securely on servers managed by our hosting provider, Hostinger, which complies with GDPR through its Data Processing Agreement. Chat data is processed and stored by Drift, per its DPA. We implement robust measures to protect your data, including:

Encryption: Using SSL/TLS protocols to secure data transmission between your device and our servers.
Access Controls: Restricting data access to authorized personnel with strict confidentiality agreements.
Regular Audits: Conducting security reviews to identify and address vulnerabilities.
Backups: Maintaining secure backups to prevent data loss.
Incident Response: Implementing procedures to detect, report, and respond to data breaches, including notifying you and authorities as required by GDPR.

We retain data only as long as necessary:

Contact form data: Kept for 12 months to address follow-up inquiries, unless you request deletion.
Chat data: Stored by Drift for 30 days, unless longer retention is required for legal or support purposes.
Cookies: Vary by type (e.g., session cookies expire when you close your browser; persistent cookies last up to 12 months). See our Cookie Policy.

If you request data deletion, we will remove your data from our systems and instruct third parties (e.g., Drift) to do the same, unless retention is required by law.

5. who we share your data with

We share your data only when necessary to provide our services or meet legal obligations. Recipients include:

Hostinger: Our hosting provider, which stores website data and contact form submissions. Hostinger’s GDPR-compliant DPA ensures data protection.
Drift: Our chat support provider, which processes chat interactions. Drift’s DPA ensures GDPR compliance for data processed on our behalf.
Service Providers: Other processors (e.g., email services for automated replies) who act under our instructions and comply with data protection laws.
Legal Authorities: If required by law (e.g., court orders) or to protect our legal rights, such as defending against claims.

We do not sell your data or share it with third parties for their marketing purposes without your explicit consent. All data sharing is governed by strict agreements to ensure compliance with GDPR and the Philippine DPA.

6. your data protection rights

As a user, you have rights under GDPR and the Philippine Data Privacy Act to control your personal data. These include:

Right to Access: Request a copy of the personal data we hold about you, including details on how it’s processed.
Right to Rectification: Correct inaccurate or incomplete data, such as updating your contact details.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data, such as contact form submissions or chat records, unless we’re required to retain it by law.
Right to Restrict Processing: Limit how we use your data, e.g., while a complaint is investigated.
Right to Data Portability: Receive your data in a structured, machine-readable format (e.g., CSV) to transfer to another provider.
Right to Object: Object to processing based on legitimate interests, such as analytics, unless we demonstrate compelling reasons.
Right to Withdraw Consent: Revoke consent for non-essential cookies or other optional data processing at any time.
Right to Complain: Lodge a complaint with a supervisory authority, such as the Philippine National Privacy Commission (www.privacy.gov.ph) or an EU data protection authority (e.g., the Information Commissioner’s Office in the UK).

To exercise these rights, email our Data Protection Officer at contact@accto.net. We will respond within 30 days (extendable to 60 days for complex requests). There is no fee for reasonable requests, but we may charge for repetitive or excessive requests, as permitted by GDPR.

7. international data transfers

As a Philippines-based company, we primarily process data within the country. However, some data may be transferred internationally, such as to Drift’s servers in the United States for chat support. To ensure GDPR compliance, we:

Use standard contractual clauses (SCCs) approved by the European Commission for data transfers to non-EU countries.
Work with third parties (e.g., Drift, Hostinger) that adhere to GDPR-compliant safeguards, such as Binding Corporate Rules or Privacy Shield frameworks (where applicable).
Regularly assess third-party compliance to ensure your data remains protected.

We take all reasonable steps to ensure your data is treated securely during international transfers, in line with GDPR and Philippine DPA requirements.

8. children’s privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly. If you believe a child has provided us with data, please contact us at contact@accto.net.

9. updates to this privacy policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. Updates will be posted on this page with a revised “Last updated” date. If changes are significant (e.g., affecting your rights), we will notify you via email or a prominent notice on our website before they take effect.

10. contact us

For any questions, concerns, or to exercise your data protection rights, please contact our Data Protection Officer:

Email: contact@accto.net
Address: ACCTO Drafting and BIM Services, Inc., The Complex 1, Ground Floor, Unit 001, Ominter Tibag, Calapan City, Oriental Mindoro, Philippines
Phone: +63 977 428 7800

We are committed to addressing your concerns promptly and transparently.

terms and conditions

Last updated: July 24, 2025

Welcome to the ACCTO Drafting and BIM Services, Inc. website (accto.net). These Terms and Conditions govern your access to and use of our website and services, including our contact form and live chat support. By visiting our website or engaging with our services, you agree to be bound by these terms. If you do not agree, please refrain from using our website.

1. use of our website

You are welcome to browse our website, submit inquiries via our contact form, or use our live chat support. However, you agree to use the website in a lawful and responsible manner. Prohibited activities include:

Attempting to gain unauthorized access to our systems or servers.
Uploading or transmitting viruses, malware, or other harmful code.
Using the website to send spam, unsolicited messages, or illegal content.
Interfering with the website’s functionality or security features.

We reserve the right to suspend or terminate access to users who violate these terms, and we may take legal action if necessary.

2. intellectual property

All content on our website, including text, images, logos, designs, project descriptions, and other materials, is the property of ACCTO or our licensors and is protected by copyright, trademark, and other intellectual property laws in the Philippines and internationally. You may:

View and download content for personal, non-commercial use.
Share links to our website or content with proper attribution.

You may not:

Reproduce, modify, distribute, or sell our content without written permission.
Use our logos, trademarks, or designs for commercial purposes without consent.
Create derivative works based on our content without authorization.

To request permission to use our content, contact us at contact@accto.net.

3. our services

Our website provides information about our drafting and BIM services, showcases our projects, and allows you to contact us for inquiries. Any professional services (e.g., drafting, BIM modeling) are subject to separate contracts, which will be provided upon request. The website’s content, including project descriptions and images, is for informational purposes and does not constitute a binding offer unless explicitly stated.

If you submit an inquiry via our contact form or chat, we will respond promptly but are not obligated to enter into a contract unless mutually agreed upon in writing.

4. third-party services

We use third-party services to operate our website and provide functionality:

Hostinger: Our hosting provider, which stores website data and ensures accessibility.
Drift: Our live chat support provider, which facilitates real-time communication.
Google Analytics (if applicable): To analyze website usage and improve performance.

These providers operate under their own terms and privacy policies, which we encourage you to review. We ensure all third parties comply with GDPR and the Philippine DPA through data processing agreements.

5. limitation of liability

We strive to provide accurate and reliable information on our website, but we offer it “as is” without warranties of any kind, express or implied, including accuracy, completeness, or fitness for a particular purpose. To the fullest extent permitted by law, ACCTO is not liable for:

Damages arising from website use, such as data loss, service interruptions, or device issues.
Inaccuracies or errors in website content, including project details or contact information.
Losses caused by third-party services (e.g., Hostinger outages, Drift chat issues).
Indirect, incidental, or consequential damages, such as loss of profits or business opportunities.

If you experience issues with our website, please contact us at contact@accto.net for assistance.

6. user-provided content

When you submit data via our contact form or chat (e.g., messages, names), you grant us permission to use that data to respond to your inquiry and provide services. You agree that any content you provide:

Is accurate and lawful.
Does not infringe on third-party rights (e.g., copyrights, privacy).
Can be processed and stored as outlined in our Privacy Policy.

We may remove or refuse to process content that violates these terms or applicable laws.

7. governing law and dispute resolution

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from your use of our website will be resolved in the courts of Calapan City, Philippines. We encourage you to contact us at contact@accto.net to resolve issues amicably before pursuing legal action.

8. changes to these terms

We may update these Terms and Conditions to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Continued use of our website after changes constitutes acceptance of the new terms. For significant changes, we may notify you via email or a website notice.

9. contact us

For questions about these Terms and Conditions, please contact us:

Email: contact@accto.net
Address: ACCTO Drafting and BIM Services, Inc., The Complex 1, Ground Floor, Unit 001, Ominter Tibag, Calapan City, Oriental Mindoro, Philippines
Phone: +63 977 428 7800